Production and Shipping times
*** Please place orders ahead of time. Limited or no production 1/24/2022 - 2/4/2022. We will continue to receive and pre-production check files during this period. When production resumes, rush orders will be prioritized ahead of standard orders, and earlier orders ahead of later orders. ***
Production is on-schedule and operating normally. The delivery time estimate is for orders and files in by 9 PM Eastern, 8 PM Central, or 6 PM Pacific time, ready to start production the next business day. For orders shipping outside the US, please also see the International Shipping page.
Carriers on the other hand, are experiencing delays in shipping time due to ongoing COVID-19. Please add a couple days to your lead time.
You can place your order ahead of time, and then design and send files any time after that. We will start preparing your hardware during this time, and in many cases will speed shipout of the order after graphics are produced.
No-rush (Standard) orders:
- Production with 1-2 day turnaround.
- Within the US, Free Shipping is by economy air. Affected by the global covid situation, carriers have reduced shipping capacity and are under increased demand. Previously 2-3 days in transit is now 4-6 days in transit. Similar to ground, the carrier’s service level is not time-definite. To Canada and other international destinations, this is also 4-6 business days.
- Expedited production turnaround ahead of standard orders, generally 1 day.
- Within the US, Express Air Shipping is by UPS express. UPS’s service level is
time-definitewith AM morning delivery to most areas (some areas early afternoon). This is 2 business days in the US.
- To Canada and internationally, to expedite your package as quickly as possible, we will compare the speed and current shipping situation using UPS Worldwide Express and DHL Express 12:00. Unless you email us otherwise, we will then choose the route that we believe will arrive fastest. This is also 2 business days internationally.
A: After clicking CHECK OUT >> on the cart, you can make an order Rush during checkout.
A: The cost of Rush is based on your total.
|$1 - $469||$99.77|
|$470 - $1999||$199.77|
|$2000 - $3299||$299.77|
|$3300 - $4299||$399.77|
|$4300+||Please contact us to reserve.|
Yes, for whatever reason the carrier does not make an attempted delivery by the rush delivery date, we will return your Rush fee. Production and materials costs are not included in the returnable amount.
A: Carriers have removed their time-definite guarantee during the pandemic, so there is no time definite guarantee. Shipping of Rush orders will still ship by their upgraded service level.
A: Yes, except for the following few exceptions:
Hanging Banners and Tents: 4 business days for production (2-3 with Rush).
Vibrant LED backlit 20 foot display: 4 business days for production (2-3 with Rush).
Pro-Packages, Pro-Structures, BoldMetal: 10 business days for production (5 with Rush).
Adding Rush to orders with the above exceptions will prioritize production of the order ahead of standard orders in the same production line, and upgrade the shipping to time-definite UPS.